Moving bathroom goods around the country can be a tricky business. They are often items that are generally large, awkward, fragile and of a high-value that are needed on building sites, or checked and stored until they are required. We have been refining and developing how we deliver your bathroom goods. We are confident we are uniquely positioned to offer a service unparalleled to anyone else. Our goal is always to make sure your delivery is as smooth as possible.
On each of our product pages, there will be a delivery tab with information on shipping relating to each individual product. Also when you reach the checkout page, our system will automatically calculate your delivery costs based upon the contents of your shopping cart and your specified delivery address.
We always aim to dispatch orders in line with the required timeframe. However, as some of our products are handmade to order then we may sometimes need to work to manufacturer lead times. This will be communicated on each product, page under the delivery tab or if you would like more information please contact us directly.
All delivery services require a signature on arrival.
Standard Delivery (UK Mainland – excluding Highlands & Offshore, Channel Islands and EIRE)
Delivery Schedule: Mon-Fri (excluding public holidays).
FREE – for orders over £500 to UK mainland (excluding Highlands & Offshore, Channel Islands and EIRE see below)
Standard Delivery (Highlands & Offshore, Channel Islands and EIRE)
Delivery Schedule: Mon-Fri (excluding public holidays).
• £50 extra – on all orders to highlands.
• £80 extra – for all orders to Offshore, Channel Islands and EIRE
** Our standard delivery service is "kerbside delivery".
Please email us at email@example.com to discuss overseas orders and associated delivery, we mainly focus on the UK market but if you email us your request we will see if we can accommodate you.
Booking your Delivery
Where possible, we will endeavour to book your delivery on the day of your choice. Deliveries are Monday to Friday between 9am and 6pm (however delivery times cannot be specified). We will need 5 working days if you have a specific date in mind for your delivery.
Deliveries WILL NOT be scheduled with our couriers until you have confirmed the delivery date by return of email or by phone.
Access Issues: Please let us know when confirming your delivery if there are any access issues which may prevent our vehicle from delivering. If there are any problems with access, a redelivery fee may occur.
On the day of Delivery
Please ensure someone is available at the delivery address to take collection of your order. Failed deliveries may incur a redelivery fee.
All crate and pallet deliveries are "kerbside deliveries". The driver will try to deliver the goods as near to the property as possible. Please note that the delivery driver is not insured to carry the products into your property. For large crate and pallet deliveries you may need to have 2-3 able bodied persons on hand at the time to assist.
Crate and pallet deliveries will normally arrive on an 18 tonne vehicle with a tail lift. The courier will bring a 'Pallet Truck' which only has small wheels and will not go up and down steps or over rough ground or deep gravel. If a smaller vehicle is required please inform us in advance and we can request a 7.5 tonne vehicle.
Inspecting your goods
Items should be checked upon delivery prior to signing for any damage or missing items.
For Bath deliveries - Please note any ancillary products may be packed in and around the bath, space permitting.
If there are any missing items or faults with your products you should notify us within 48 hours.
Please note that the delivery driver will not be able to dispose of any packaging materials including pallets. These should be disposed off by the customer in an appropriate way.
Unforeseen delays to your Delivery
Whilst we will try our best to ensure your delivery is received on the day specified, unforeseen delays may occur. We therefore strongly recommend that you do not book plumbers or tradespeople on the strength of the date given.
We recommend that goods are received and checked prior to any work commencing to ensure any errors, delays or faults can be rectified.
We cannot be held liable for any costs incurred by problems with delivery.
As always, please feel free to call or email if you have any questions.
Additional Details Pertaining Bath Deliveries
The Goods will be delivered to you at the kerbside of the address you provided during the order process. This may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.
Baths will arrive on a tail lift vehicle and will be lowered off the rear on to a pallet truck. The courier will move the bath with the pallet truck to an accessible kerbside location at the delivery address. The pallet truck will not move over steps, deep gravel or rough ground and the courier will not take the bath into a customer’s premises. You should ensure you have arranged sufficient assistance (dependent upon the size of the bath - we recommend 3-4 able bodied people) on the day of delivery to help you move heavy Goods into your premises.
We employ professional couriers and in-transit damage is very rare. Nevertheless, you should examine the Goods on delivery and must do so within 7 days of delivery. You must report damage to the Goods to us as soon as it is discovered. It is essential that you do not schedule or commence any preparatory or installation work until the Goods have been delivered and then checked by you.
Receipt of all Goods must be acknowledged by way of signature on delivery by an adult aged 18 years or over. We will assume that any third party who signs for the goods on your behalf has your implied authority to do so and we are not required to make enquiry of their identity or actual authority. This includes any contractors or sub-contractors you may have on site irrespective of whether you yourself are present at the time of the delivery
The delivery date or time period for delivery will vary depending on the nature of the individual Goods ordered. We will always contact you shortly after the Order Confirmation either by telephone or email to discuss or arrange the proposed delivery of each individual item ordered. Orders for more than one item may be delivered in instalments.
If we are unable to deliver the Goods within 20 weeks of the Order Confirmation then, unless you have agreed to a delivery after that time, then you may cancel this contract in accordance with our cancellation terms.
Returns / Refund Policy
We want you to feel confident about shopping with The Urban Bath House. You can return any unwanted items within 14 days for a refund or replacement, as long as they are in an unused, saleable condition and in their original, undamaged packaging.
If a consumer forfeits their right to return goods by virtue of the Distance Selling Regulations i.e. by damaging or using the product we may still accept the goods back and offer a partial refund.
We reserve the right to withhold a percentage of the refund value of the goods if the product or packaging is in such a condition that the product needs to be reduced in price for resale!
Please note that with the exception of faulty merchandise, and taking into account your statutory rights, we cannot exchange or accept the return of goods made to your specification.
This does not affect your statutory rights.
Any manufacturer’s warranty offered is in addition to the legal rights a consumer already has under the Sale of Goods Act 1979.
If you would like further information on our returns policy please feel free to email firstname.lastname@example.org
To be eligible for a refund:
Requesting a refund
Exceptions & Non-Refundable Items
The Urban Bath House Team