If you can't find what you're looking for contact firstname.lastname@example.org
DO YOU HAVE A SHOWROOM I CAN VISIT?
We are an online retailer and trade exclusively online, without a showroom or a physical store.
HOW DO I KNOW IF YOU HAVE AN ITEM IN STOCK?
In most cases, our supplier has sufficient stock levels to meet the majority of our orders. On the rare occasion this isn't the case and you place an order, don't worry you will not be charged. We'll contact you to advise on estimated restock times or provide you with alternative options if necessary.
You can contact us before you make a purchase and and we'll be happy to contact our suppliers to confirm stock availability.
HOW CAN I CHECK MY PRODUCT WILL FIT INTO MY BATHROOM?
The sizing dimensions, along with the weight, can be found on the individual product pages under the Specification tab. There is also the option to download the product specification sheet. We recommend you consult these details prior to ordering. You can also contact our suppliers directly to confirm critical dimensions.
DO YOU OFFER BATHROOM DESIGN SERVICES?
No, we do not offer this service.
HOW HEAVY ARE THE BATHS?
You'll find the weight of the baths under the Specification tab on each of the product pages. We recommend that you carefully review this before you make a purchase to ensure your floor is capable enough to withstand the weight, also as it is kerbside delivery make sure you have enough hands to help move the bath to your desired location.
ARE THE TAPS & WASTE SYSTEMS INCLUDED WITH THE BATHS & BASINS?
Taps are not supplied with any of our baths or basins and must be purchased separately.
In most cases waste systems are not included within any of our baths or basins. Please refer to individual product pages and specifications to check whether this is the case.
Taps can only be mounted on some of our following baths but this will need to be done on site. Please refer to specific product pages for further information.
No, you must choose either Domed and Exposed Collars when ordering - simply confirm your style under the "Add a note to your order" section within your cart. Otherwise we will automatically send exposed collars if not advised.
As soon as you place your order you will receive a confirmation email and we will pre-authorise your card, however your card will not be charged. We will first contact our supplier to confirm that the product you have ordered is available for purchase and shipment.
Once we receive this assurance we will process the payment and your order will be dispatched in accordance with product lead times. If there is any delay we will void the pre-authorisation and contact you to let you know how best to proceed.
You may need to check your clutter, spam or junk folders as our emails can often get lost in there. If you're still unable to locate a confirmation email please contact email@example.com
CAN I ARRANGE A DELIVERY DATE AND TIME?
We understand that convenience is key. After your order has been processed, one of our courier partners will be in touch to arrange a suitable delivery date and time for your product ordered.
For smaller items, such as brassware, these are sent via Royal Mail or DPD.
DO YOU CHARGE FOR DELIVERY?
We offer FREE delivery on all orders over £500. For orders under £500 there will be a £15.00 charge.
DO YOU DELIVER OVER THE WEEKENDS?
Unfortunately not. We operate deliveries Monday through to Friday, depending on delivery locations. One of our courier providers will contact you to arrange a suitable delivery day and time. Please ensure you leave us the best contact number for yourself.
WHY IS MY ORDER SPLIT OVER MULTIPLE DELIVERIES?
We work closely with a number of different suppliers and brands, but do not hold any stock ourselves. If your order includes items from two or more suppliers these will be dispatched separately. We may also dispatch part of an order if lead times vary significantly.
CAN I COLLECT MY ORDER INSTEAD?
Unfortunately this is not possible as we are an online retailer.
CAN YOU TAKE AWAY MY OLD BATH?
This is not a service we provide unfortunately.
I HAVE A QUESTION ABOUT MY ORDER, WHO CAN I CONTACT?
For all order enquires contact firstname.lastname@example.org
AM I ABLE TO RETURN MY PRODUCTS ?
If you are not completely satisfied with your order you have 14 days to return an item. To be eligible for a full refund all items must be in same condition that you received them in. You are responsible for any carriage costs incurred in returning the item(s) to our suppliers. We cannot accept a return under any circumstances if you have begun installation of the product.
Please note: You must contact us before returning any item.
Goods manufactured to customer specifications cannot be cancelled or refunded once production begins. All bespoke custom-made orders should be cancelled within 12 hours of placing an order to avoid disappointment.
Refunds will not be issued for any delivery charges and restocking fees may apply.
Visit our Delivery & Returns page for further information.
WHAT IS A RESTOCKING FEE?
Some of our suppliers charge a restocking fee to return unwanted goods. This fee can be up to 25% of the order value. Whilst we will absorb most of this cost, in some instances you may be required to pay a fee in order to return your unwanted item(s). Restocking fees are deducted from your refundable amount. Please contact us prior to purchasing for further information of applicable fees.
MY PRODUCTS ARRIVED DAMAGED, WHAT SHOULD I DO?
We thoroughly inspect all of our products before they depart for delivery, and although our packaging incorporates specific design features to ensure that each product is supported and protected during transit, on the rare occasion items can be damaged.
Any visible damage, defects or any delivery shortages must be reported within 24 hours of receipt of the goods so that we can evaluate your claim. Please send clear photos of any damaged items to email@example.com. We will open an insurance claim on your behalf providing this adheres to the above criteria and we will, at our option either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective. We can not be held responsible for any damages that occur after accepting delivery.
DO YOU OFFER INSTALLATION?
We do not offer an installation service. We recommend that you source a fully qualified trade professional or BiKBBI accredited individual to fit your bathroom.
Included within order you will receive a full installation guide to facilitate installation. Should you require any further assistance we recommend contacting our supplier partners directly.
WHEN SHOULD I BOOK MY FITTING?
Once you have received your goods in full and are satisfied, we recommend you arrange for installation.
I HAVE A TECHNICAL QUESTION, WHO CAN HELP?
We recommend that you contact our supplier partners directly for any technical product related enquiry. They will be more than willing to assist.
WHAT GAUGE COPPER ARE YOUR BATHS?
Most retailers of copper baths offer 16 gauge copper as this will not scratch easily and is very durable. Our suppliers use high quality gauge copper, ranging between 15-16 gauge, to ensure their baths are manufactured to the highest standard. Generally, the more expensive the bath the lower the gauge copper - lower gauge means thicker copper.
MY COPPER WASTE STRAINER HAS WATER MARKS ON IT, IS THIS NATURAL?
The surface of the copper waste strainer can often tarnish and display staining marks but this is natural and the marks can be easily removed with a metal polish and cloth. Please refer to our bath care for further information.